Freight Shipping Info

Truck freight/ LTL shipments differ from standard shipments in a few ways:

1. Since your merchandise will be shipping alongside other large items – we ask that you inspect your order for any damage before signing for it. In the case that you receive a damaged product; simply write "RECEIVED DAMAGED – REFUSED SHIPMENT" on the shipping receipt and DO NOT accept the order. Once refused, please call us directly so we can have a replacement sent right away, at no additional cost.
2. Most freight companies will call in advance to set up an appointment for orders being delivered to a private residence. When placing your order please provide a daytime phone number that you can be easily reached at. This will allow quick and efficient delivery.

Please Note:
TOOLSiD will not be able to file a claim with the shipping company if products are signed for without being inspected, and are later found to be damaged. Please inspect all products, and refuse damaged items.

How to inspect your item: